HOW TO OBTAIN SERVICE 

If a problem develops during the warranty period, Owner shall notify DEKALIDAD and Partner Contractors  by purchasing the SERVICE WARRANTY items on the SHOP PAGE of the specific problem. Owner shall give such notice promptly after first discovering the condition. DEKALIDAD and Partner Contractors will begin performing the obligations under this warranty within a reasonable time of receipt of such a request and will diligently pursue these obligations.

Repair work will be done during DEKALIDAD and Partner Contractors  normal working hours, except where delay will cause additional damage. Owner also agrees to provide the presence (during the work) of a responsible adult with the authority to approve the repair and sign an acceptance of repair on completion. There shall be no charge for the costs and expenses of examination or inspection by the DEKALIDAD and Partner Contractors , whether not a defect is found or later repaired or replaced. The work will be done either by DEKALIDAD and Partner Contractors crew or whatever competent workmen or subcontractors are designated by DEKALIDAD and Partner Contractors. DEKALIDAD and Partner Contractors have sole discretion as between repair or replacement. All efforts shall be made for a reasonable match, and to repair or replace in the event the original item is no longer available.

REMEDIES

With respect to any claim asserted by Owner, it  is  understood there is  no right to recover or request compensation for: incidental, indirect, special, consequential, secondary, or punitive damages; loss of use; diminution in value; rental costs; moving costs; delay in occupancy; construction, mortgage, loan, or line of credit interest charges; mortgage interest rate increases; lost profits or income; medical costs; damages for mental distress, aggravation, personal injury; or pain and suffering. Owner should notify DEKALIDAD and Partner Contractors  within a reasonable period after first knowledge of a problem, not to exceed 60 days.  To be covered, the physical signs of the problem must be observable and have started to cause damage before the one-year period expires.                                                                               

WHAT IS NOT COVERED

This limited warranty does not cover the following items:

1.) Damage or defects caused by the failure to maintain any item or keep it in good working order.

2.) Damage resulting from fire, freezing, storms, electrical malfunction or surge, lightning, earthquake, pest damage, acts of God, or other unforeseen causes or accidents.

3.) Damage from alterations, misuse, or abuse by any person; ordinary wear and tear; or problems caused by lack of maintenance.

4.) Damage resulting from your failure to observe any operation instructions furnished at the time of installation.

5.) Any item furnished, installed, modified, altered, or repaired by you or any other person other than DEKALIDAD and Partner Contractors.

6.) Problems which arise in an attempt to match existing materials. There are limitations inherent in the matching of existing materials such as stucco, drywall, paint, wood, tile, flooring, concrete, and the like. Exact duplication in matching, texture, and color cannot be guaranteed. Variations within industry tolerances will be considered acceptable.

COMPLETE AGREEMENT

This warranty constitutes the entire integrated agreement and understanding of the parties as to any causes of action for losses, expenses, or damages under warranty, workmanship, or construction material/product defect issues, and supersedes as well as preempts any oral statements or representations by DEKALIDAD and Partner Contractors or its agents, before or after signing the contract

WARRANTY CLAIM AND PROCEDURES

DEKALIDAD and Partner Contractors and its partners are offering a Standard Warranty for its services. When making a claim under this warranty, please PURCHASE SERVICE WARRANTY item on the shop page, and present your RECEIPT (Customer’s Copy) and a copy of your PROOF OF PURCHASE to our service provider agents.

During the applicable warranty period and subject to the terms and conditions of this warranty, DEKALIDAD and Partner Contractors, at its option, will repair or replace such products/services at no charge

SERVICE WARRANTY

Services covered with warranty that includes natural or normal defects but, limited to by means of any accidental or by the third party or other contractors, however arising, present and future, known and unknown at this time, relating to the said contract as specified.